Frequently Asked Questions
Everything you need to know about your Ajazz mechanical keyboard experience.
How long does shipping take for Ajazz keyboards?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Are Ajazz keyboards compatible with both Mac and Windows?
Yes, most Ajazz models are designed to be compatible with Windows, macOS, and Android. Many of our keyboards include a toggle switch or hotkey to swap between operating system layouts.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you experience a manufacturing defect, please contact our support team to initiate a warranty claim.
Do the keyboards come with a warranty?
All authentic Ajazz keyboards purchased through our store come with a 1-year limited hardware warranty covering functional defects and internal component failures.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.
How can I customize the RGB lighting on my keyboard?
You can customize the RGB effects directly using onboard shortcut keys (typically Fn + specific keys) or by downloading the official Ajazz driver software for advanced lighting profiles and macros.