Returns & Exchanges
At Ajazz Keyboard, we want you to be fully satisfied with your typing experience. If your new mechanical keyboard or accessory doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Submit a Request
Contact our support team with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the keyboard in its original packaging, ensuring all keycap pullers, cables, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided return shipping label to the outside of your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the device for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing